Jonerio Dukes

5122 Palo Verde Pl

Haverhill FL 33415

254-214-8484

Dukesjo1@yahoo.com

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OBJECTIVE:

Seeking an IT Support/Technician position which uses my expertise in software/hardware computer repair and network system administration to provide clients with the best in service.

 

SUMMARY OF QUALIFICATIONS:

Troubleshooting, analyzing and repairing problems on desktops, laptops and printers

Performing computer installation and operating system configuration

Building and administering LAN/WLAN networks using local and remote connection tools
excellent communication, interpersonal and time management skills
determined to achieve results information Technology Specialist with technical skills in

Cisco A+, Network+, MCTS, MCP, MCSA, CCNA, Security+ and Military Veteran with a Secret Security

Clearance and 4 years of proven experience in the United States Army. Accomplished measurable results while leading teams of ten in dynamic, fast paced environments.

 

TECHNICAL SKILLS:

PC Hardware:

HP, Toshiba, Dell, Apple

Hard drives, monitors, printers and video equipment

Windows Desktop (7/8/10) – install, tune-up, repair, image, manage permissions

Windows Server (2008/2012) – Web, File, DHCP, DNS, Domain

Microsoft Office

Kali Linux

Computer Networking:

Design networks using Cisco Packet Tracer

Configure Cisco Routers and switches using Cisco IOS CLI

Build small-business networks (wireless and Ethernet)

Manage networks remotely using SSH and VPNs

Monitor network traffic using Wireshark

Secure networks using switch port security, ACLs and Firewalls

Virtualization - Oracle Virtual Box, Windows Hyper-V

Web Development - HTML5/CSS

 

WORK EXPERIENCE:

Lincoln College of Technology, West Palm Beach, FL

Shadow school’s system administrator, performing the following tasks:

Perform audit of systems and software for 100 student computers.

Upgrade OS on student PCs using imaging software.

Upgrade RAM and install software (Windows 7, Office 2013) on 100 PCs.

Troubleshoot and resolve reported problems on student and instructor computers.

Deans list

 

G4S SECURITY- Wellington, FL - 2014 to 2016

Led 3 personnel in the execution of their primary duties; ensured adequate training and resource availability

Performed  security  patrols  as  required;  guaranteed  a  safe  and  secure  work  environment  for  over  400

Employees and patients

Maintained accurate personnel records and prevented unauthorized entry into secure facilities

Corrections Officer

CORRECTIONS CORPORATION OF AMERICA- Bartlett, TX - 2012 to 2014

Oversaw and monitored various activities of inmates; maintained a safe environment and ensured adequate

Levels of security

Maintained  detailed  logs  regarding  personnel  status  and  location;  guaranteed  accurate  documentation

Enabling appropriate employee assignments

Provided first-responder medical support to multiple crises; secured personnel and communicated status to

Senior leadership

 

UNITED STATES ARMY -2008 to 2012

Led team of 5-10 personnel across multi-functional team in high-stress environments; enabled mission

Accomplished despite multiple barriers

 

EDUCATION:

Glades Central High School, 2002-2007

Lincoln College of Technology, West Palm Beach Campus

A.A. - Computer Repair and Networking Technician, 2015-2017

Knowledge in Cisco, CompTIA A+, CompTIA Network+, MCTS, MCP, MCSA, CCNA, Security+